Frequently Asked Questions

We’ve compiled the most commonly asked questions to help with your enquiries about the Australian Celtic Festival.

Frequently Asked Questions

How can I purchase tickets and do I need a wrist band?
  • Tickets are available online here
    • Please ensure you have selected the correct tickets prior to completing your online purchase. 
  • Festival weekend passes and Saturday passes also include entry to the separately ticketed Fire & Feasting events to be held at the festival site on the evenings of Friday 3 May and Saturday 4 May 2024 from 5pm to 9pm.
  • Free entry applies to children aged 16 years and under (school age) when accompanied by an adult ticketholder. Children will be given a wristband, children five years and older must wear a wristband while on site.
  • With EFTPOS at the Glen Innes Visitor Information Centre from 1 March 2024 during these hours: Monday – Friday, 9am to 5pm.
  • With cash at the Glen Innes Visitor Information Centre from Monday 29 April during these opening hours: Monday to Friday 9am-5pm, Saturday 8am-3pm, and Sunday 9am-12pm.
  • With EFTPOS at the festival box office on the weekend of Saturday 4 (8.30am – 5pm) and Sunday 5 (8.30am – 1pm) May 2024. 
  • For commercial bus/tour group bookings or enquiries (15 or more tickets), please email eventsofficer@gisc.nsw.gov.au

Please note: 

  • A booking fee applies to all ticket sales. 
  • There are no concessions on ticket prices. 

Festival entry:

  • Confirmation of your order will be emailed upon purchase.

  • Print out your ticket and bring it to the allocated event.

  • Your ticket will be scanned, and you will be allocated a wristband to wear over the weekend or for a specific day at the Australian Standing Stones.

  • You can go directly to the Standing Stones Box Office from 8.30am Saturday 4 May 2023 or the Glen Innes Visitor Information Centre from Monday 29 April to Friday 2 May 2024 between 9am and 5pm to receive your wristband, which will grant you entry to the festival.

Wristbands:
Once your ticket has been scanned, you will be given a wristband to wear throughout the festival site. This wristband allows you to leave and return to the venue. Each time you re-enter the venue your wristband will need to be scanned.

Wristbands are mandatory for entry and re-entry to the festival site and to board the free festival bus.

Any lost wristbands will require proof of purchase before a new one will be reissued. Any tampered wristbands will require proof of purchase. Anyone not wearing a wristband will be escorted to the Box Office or asked to leave the site. No exceptions.

Ticket pre-scanning for early wristband issue:

To avoid ticket queues and ensure you can board the bus to the festival, we encourage ticketholders to get their pre-purchased tickets pre-scanned to receive a wristband in advance. 

Main ticket pre-scanning locations:

    • Glen Innes Showground Office and the Glen Innes Showground festival bus stop at Bourke Street
      • Wednesday, 1 May: 9am to 10am
      • Thursday, 2 May: 9am to 10am
      • Friday, 3 May: 9am to 10am
      • Saturday, 4 May:
      • 5am to 5.40am (for Dawn Flag Raising) at the Glen Innes Showground festival bus stop at Bourke Street
      • 9am to 10am at the Glen Innes Showground festival bus stop at Bourke Street

Additional  ticket pre-scanning locations:

  • Glen Innes Visitor Information Centre, 152 Church Street Glen Innes
    • Monday to Friday 9am to 5pm; Saturday 8am to 3pm; Sunday 9am to 12pm
  • Highlands Hub, 167 Grey Street Glen Innes
    • Monday to Friday 9am to 5pm
  • Festival Box Office at the Australian Standing Stones
    • Friday 3 May 4.30pm to 7pm; Saturday 4 May 8.30am to 7pm; Sunday 5 May 8.30am to 2pm
What does my ticket include?

Tickets for the Australian Celtic Festival give you access to all the events held at the Australian Standing Stones festival venue for the date/dates listed on the ticket. Once in the venue, you are free to experience all the different activities and performances throughout the weekend. 

The festival is a free-flowing event, and the venue has multiple entertainment arenas and marquees, some with limited seating available.

Tickets to any official fringe events outside of the festival site will be sold separately and available online. 

You will only be admitted to the event listed on your ticket.

Tickets do not include accommodation or access to other events happening around Glen Innes Highlands.

Some official side events at various venues throughout the festival from 2 May to 5 May are free. 

Any other local events at other venues that we advertise are subject to the organiser’s fees and charges. 

Glen Innes Severn Council and the Australian Celtic Festival hold no responsibility for tickets and bookings to events independent of the official Australian Celtic Festival events.

Are discounted tickets available?

There are no concession or discounted tickets except for local resident tickets (must reside in the local government area) and friends and relatives staying with local residents.

These can only be purchased at the Glen Innes Visitor Information Centre (EFTPOS until Friday 26 April: Monday – Friday, 9am – 5pm/EFTPOS & CASH from Monday 29 April 2024: Monday to Friday 9am-5pm, Saturday 8am-3pm, and Sunday 9am-12pm.

Tickets for visiting friends and relatives must be purchased at the same time as discounted local tickets are purchased. Proof of residence is required.

Local residents can also volunteer and receive a free weekend pass. Discounts for friends and family of local residents do not apply. 

I have a disability and require a support person. Is my companion eligible for a free ticket?

The Australian Celtic Festival main event on Saturday 4 May and Sunday 5 May 2024 at the Australian Standing Stones is a registered affiliate of the NSW Government Companion Card and offers one additional ticket (free of charge) to people with disabilities who require a support person to accompany them at the event. This does not include side events held during the festival week at other venues. The support companion must show their valid Companion Card for proof of entry and accompany a paying ticket holder with a disability. If you do not have your Companion Card, you will be required to purchase a ticket at the on-site box office. 

What is the festival's refund & cancellation policy?
  • Tickets for the Australian Celtic Festival (ACF) and official associated fringe events are non-refundable for change of mind or non-attendance including illness.
  • The festival is an all-weather, outdoor event. The Australian Celtic Festival reserves the right to change, add, withdraw or substitute artists in the festival line-up, vary the advertised program without prior notification and deny admission to the festival site (including admission to a particular performance at the festival site) with reasonable cause, including incorrect/invalid tickets presented.
  • Please refer to our third-party ticket provider’s Purchasing Policy for terms and conditions of purchase.
  • In the event that the festival is cancelled, ticketholders are entitled to a refund for their ticket purchase as per our third-party ticket provider’s Purchasing Policy
Where can I view a program of events?

Our program of events will be available online and a free printed copy will be available at the Visitor Information Centre, the festival site Box Office, and the Visitor Information Centre stall at the festival site.

Where can I buy 100,000 Welcomes Concert tickets?

This event is held at the Glen Innes Services Club and tickets can be purchased online here.  No door sales.

How do I board the free shuttle bus?

A FREE bus will operate from town to the festival site with a dedicated drop-off point at the main Box Office entry.

Pick-up and drop-off points are at the Glen Innes Visitor Information Centre and at the Bourke Street entrance of the Glen Innes Showground.

You can park behind the Visitor Information Centre or in town. 

Please note: You must be wearing your festival wristband to access this free bus service.

Ticket pre-scanning for early wristband issue:

To ensure you can board the bus to the festival, get your pre-purchased tickets pre-scanned to receive a wristband in advance. 

Main Ticket Pre-Scanning Locations:

    • Glen Innes Showground Office and the Glen Innes Showground festival bus stop at Bourke Street
      • Wednesday, 1 May: 9am to 10am
      • Thursday, 2 May: 9am to 10am
      • Friday, 3 May: 9am to 10am
      • Saturday, 4 May:
      • 5am to 5.40am (for Dawn Flag Raising) at the Glen Innes Showground festival bus stop at Bourke Street
      • 9am to 10am at the Glen Innes Showground festival bus stop at Bourke Street

Additional  Ticket Pre-Scanning Locations:

  • Glen Innes Visitor Information Centre, 152 Church Street Glen Innes
    • Monday to Friday 9am to 5pm; Saturday 8am to 3pm; Sunday 9am to 12pm
  • Highlands Hub, 167 Grey Street Glen Innes
    • Monday to Friday 9am to 5pm
  • Festival Box Office at the Australian Standing Stones
    • Friday 3 May 4.30pm to 7pm; Saturday 4 May 8.30am to 7pm; Sunday 5 May 8.30am to 2pm

Click to view 2024 festival bus timetable & map

Where can I park at the festival?

The best idea is to park in town and catch the FREE bus from the Glen Innes Visitor Information Centre or Glen Innes Showgrounds. 

Only authorised vehicles will have access to Watsons Drive and the festival site.

All cars and coaches will be directed to the Shannon Vale car park.

You can also walk from the car park to the festival site.

Please note: You must be wearing your festival wristband to access the free bus service.

I'm staying at the Glen Innes Showgrounds - Does my booking include festival entry?

Bookings for campsites at the Glen Innes Showground do not include festival entry. Festival tickets are sold separately. 

I'm staying at the Glen Innes Showgrounds - How do I get to the festival?

WALK – 15 mins to Australian Standing Stones up Bourke St via Tregurtha Way – A bit steep towards the end – Not recommended for those with mobility or health issues. Note: Wristband scanning entry only at Tregurtha Way – NO purchasing of tickets. 

BUS – From the Bourke St entrance.

Please note: You must be wearing your festival wristband to access this FREE bus.

CAR – Via Meade St, park in lower car park off Shannon Vale Road. Then board the  FREE bus to the festival or simply walk up the designated pathway.

Is EFTPOS available at the event?

Most of the stallholders will have mobile EFTPOS machines for cashless payments. A cash withdrawal service will be located inside the Main Box Office.

Boar & Drum Bar - How do I purchase drinks?

The Boar and Drum bar is CARD ONLY. Alternatively, you can pre-purchase drink tickets using CASH at the Visitor Information Centre from Monday 29 April to Sunday 5 May 2024.

What time are the market stalls open?

Friday 3 May 2024: Limited food stalls 5pm to 9pm

Saturday 4 May 2024: 9am – 5pm

Saturday 4 May 2024: Limited food stalls 5pm to 9pm

Sunday 5 May 2024: 9am – 4pm

Please note: Some food vendors may choose to be open on Friday and Saturday evenings.

Tickets are required for access to the Australian Celtic Festival event precinct at the Australian Standing Stones National Celtic Monument. 

Where can I buy performer merchandise?

Look for the performer merchandise tent in the Highlands Precinct. This is where performers will be given the opportunity to provide their merchandise for sale.

Is there seating available at the Street Parade?

The Street Parade is held on Saturday 4 May and takes place from 9.30am in Grey Street, Glen Innes. A road closure will be in place to ensure the safety of all participants and spectators. Please note that there is no seating available. You are welcome to bring your own chairs but please be considerate about where they are positioned.

Will The Croft Celtic Cultural Centre and Cafe be open during the festival?

The Croft Celtic Cultural Centre & Cafe will be open during the festival. You can also purchase traditional Celtic cakes and coffee from their outdoor area.

What Public Health Orders apply for ACF?

The Australian Celtic festival follows current Public Health Orders from NSW Health. Please see nsw.gov.au in regard to up-to-date information for festivals. 

Where is the First Aid station located?

The First Aid station is located at the festival site near the bus drop-off and pick-up area and is identified with First Aid signage. 

How do I find out about car parking for Traders, Performers, Contractors and Event Officials?

Traders, Performers, Contractors and Event Officials will be issued with a Car Parking Permit in line with the terms of their individual contracts. Please refer to your contracts for this information.

Is the festival disability accessible?

At The Australian Standing Stones, access to the site is subject to weather conditions. It can get quite muddy if it rains or get large cracks if dry, though the area itself is quite flat.

There is a disabled toilet located in front of The Croft Celtic Cultural Centre & Cafe car park. 

There are rows dedicated to accessible seating at the Highlands, Dance & Celtic Kitchen Marquees. Please see an attendant if you need to access this service.

Is there disabled parking at the Festival?

There is limited disabled parking available at the festival site. There is a drop-off/pick-up point along Watson Drive. For disability entry to Watson Drive, please display government parking permits and have necessary documents available for traffic officials. There is also parking in the overflow area with disabled access buses to transport you to the main festival site.

There will be a system in place for those with restricted mobility. Cars will receive a 5-minute pass to pick up and drop off at the disabled parking area on site. You must then leave the site to park and return the pass to the car parking attendants. 

Are pets allowed at the festival?

Pets are welcome at the festival but must be kept on a lead at all times. 

It is your responsibility as a pet owner to clean up after your pooch. If your dog is unruly and barking during performances, you will be asked to leave by one of our friendly Animal Welfare Officials.

Dogs are also allowed at the Glen Innes Showground, also on a leash. 

In the interests and safety for all passengers, only companion dogs or other dogs contained in a travel cage are allowed to travel on the festival buses. No exceptions.

Where is the information tent located?

Look for the teardrop banner identifying the Glen Innes Visitor Information Tent located near the Main Box Office area. A large range of merchandise, local produce and Celtic goods will also be available for purchase there.

Where can I discuss lost property?

The Glen Innes Visitor Information tent located at the festival site will be the base for lost property and any associated enquiries.

Where can I accompany a lost child to or look for my lost child?

The Celtic Kids Marquee is the place to accompany lost children to or to find your lost child at the festival.

Is the festival being filmed or photographed?

When you attend the Australian Celtic Festival event, you enter an area where photography, audio, and video recording may occur. By entering the event premises, you consent to such recording media and its release, publication, exhibition or reproduction, without compensation.

What is the weather typically like?

Temperatures in May are typically max 16°C, min 4°C.  We suggest that you prepare for four seasons in one day and bring winter woollies (especially for the evenings), a sun hat and sunscreen.

Will wet weather affect the festival or any events?

In the event of wet weather, the festival will proceed. 

Some considerations may be made to venue changes, such as the Official Opening Ceremony, which may be relocated inside Town Hall in the event of rain, and other ceremonies. 

Festivalgoers should be prepared for all weather scenarios and we recommend bringing an umbrella and wet weather cover, and wearing sunscreen, a hat, and layers for when the sun comes out. 

Keep an eye on our social media accounts for updates.

 

 

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Acknowledgement of Country

The Australian Celtic Festival is held in Glen Innes Highlands, Ngarabul Country.
Glen Innes Severn Council acknowledges and pays respect to the Ngarabul people as the traditional custodians of this land, their elders past, present and emerging, and to Torres Strait Islander people and all First Nations people.